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Term & Condition

Terms of website use


These terms of use (terms),together with the documents referred to in it, informs you of the terms on which you may make use of our website laundrify.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site. Please read these terms carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

Other applicable terms


These terms refer to the following additional terms, which also apply to your use of our site: Our Privacy Policy www.laundrify.co.uk/policies/privacy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Our Cookie Policy www.laundrify.co.uk/policies/privacy which sets out information about the cookies on our sit

Information about us

Laundrify is a site operated by IMSI Group Limited (“We“). We are registered in England and Wales under company number 11198932 and have our registered office at 1A St Thomas Parade, Thomas St, Oldham OL4 5BT. Our VAT number is 290 3200 37.

Changes to these terms


We may revise these terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We will endeavour that our site is up to date but do not guarantee that our site or any content on it will be free from errors or omissions.

Accessing our site


Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and other applicable terms and conditions and that they comply with them.

Your account and password


If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

Intellectual property rights


We are the owner or the licensee of all intellectual property rights in our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information


The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability


Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site. If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Viruses


We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site on any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact [email protected]

Third party links and resources in our site


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

Applicable law


If you are a consumer, please note that these terms, its subject matter, and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us


To contact us, please email [email protected]


Customer Terms & Conditions

1. Our contract with you


1.1 These Terms will apply to any Order we accept from you via the (incumbent) App or on web, including any Order that is changed under section 4. Note that unless you accept these Terms (by ticking the acceptance box when making an order), you will not be able to place an Order.

1.2 We may change the Terms from time to time and it is the current version which will apply to each Order when you place it. It may not be possible to notify you of changes to terms so we advise you check back regularly for updates

1.3 Please read these terms carefully and make sure that you understand them before placing an Order. ​The terms restrict our liability to you in certain circumstances. Please see section 12.Pleasenoteanyorders without a voucher code and which have a value of less than £20 will be charged £20 as a minimum. Please note that minimum order value may differ depending on location.

1.4​ ​If you need to contact Us at any time about an Order you may do so as set out in paragraph 14.

2. Definitions

2.1 When the following words with capital letters are used in these Terms, this is what they will mean

2.1.1 ​App​: Laundrify web or mobile application

2.1.2 ​Event Outside Our Control​: any occurrence or circumstances over which we have no control as described in section 2 and including (without limitation) the unavailability of any Service Provider, key personnel or key materials without which We are unable to provide the Services;

2.1.3 ​Item​: any garment or article collected from you in connection with an Order;

2.1.4 ​Order​: your order for the Services as set out in the order form submitted via the App;

2.1.5 ​Services​: personal dry cleaning,laundry services, or any other services provided/collected from and delivered to your nominated address;

2.1.7 ​Terms​: these terms and conditions as amended from time to time; and

2.1.8 ​We/Our/Us​: Laundrify (Laundrify Ltd, 1a St Thomas Parade, Thomas Street, Oldham OL4 5BT)

2.2 When we use the words “writing” or “written” in these terms, this will include e-mail and notifications via the App.

3. Placing an Order

3.1 Please ensure that you check the details of your Order before submitting it as We will not be liable to you for any errors you make. For example, please check carefully that you correctly identify each Item. If you think that you may have made a mistake, please contact Us as set out in paragraph 13. We will confirm any changes to your Order by email or telephone. Changes are also dealt with under section 4.

3.2 Submission of an Order does not create a contract between us. The contract arises when We send you an email confirming acceptance of your Order. The email will include your billing information.

3.3 We will assign an order number to each Order and inform you of it when We accept the Order. Please quote the order number in all subsequent contact with Us.

3.4 If for any reason We are unable fulfil your Order, We will let you know by email or telephone.

4. Changes to your Order

4.1 You may make a change to an Order at any time before the collection time set out in Our email acceptance of your Order by contacting our Customer Care at [email protected] or by logging in to your customer panel. .

4.2 With your consent and at our discretion, We may make a change to your Order as an alternative to cancelling it in the circumstances set out in paragraph 1 or in the exercise of our discretion under paragraph 8.3. .

4.3 Where changes are made to an Order under either of the preceding sub-paragraphs We will reissue the Order confirmation to you via email. If an order is changed, it will be constituted as accepted when we have confirmed the update by email or telephone.

5. Cancelling or rescheduling your Order

5.1 You have the following limited rights to cancel an Order.

5.2 You may cancel or reschedule your Order with no additional charge in the following circumstances:

5.2.1 at any time up to four hours before the collection time – set out in our email acceptance of your Order – via the App or by contacting [email protected]; or

5.2.3 If, after we have collected your Item(s), we are affected by an Event Outside Our Control by contacting our Customer Care at [email protected]

5.3 You acknowledge that (subject to section 2.3) once an Item has been collected from you, we have begun providing the Services to you and that any rights of cancellation or rescheduling you may have under the Consumer Contracts Regulations or any equivalent law or regulations will be lost.

5.4 Cancelling or rescheduling your order less than four hours before a collection or failing to be present for collection will incur a £10 additional charge.

5.5 Rescheduling your delivery less than four hours before a delivery or failing to be present for delivery will also incur a £10 additional charge.

6. Our rights to cancel your Order

6.1 We may cancel your Order and the contract between you and Us in the following circumstances:

6.1.1 as a result of an Event Outside Our Control; or

6.1.2 if you fail to make Items available for collection; or

6.1.3 if we consider that any Item does not correspond with the Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept (for a full list of excluded items please refer to laundrify.co.uk/faq).

6.2 If we cancel your Order we will contact you by phone or email and

6.2.1 where We have already started work on your Order, We will not charge you anything and you will not have to make any payment to Us;

6.2.2 we will arrange to re-deliver the Item(s) to you at the original redelivery time or as soon as reasonably possible.

7. Collection and re-delivery

7.1 Subject to section 12, We will use reasonable endeavours to collect and re-deliver Items at the times specified in the Order but we cannot guarantee to do so. We will use reasonable endeavours to communicate any delay to you by phone or email.

7.2 If you are not available to accept redelivery of Items, we will contact you by phone or email to arrange redelivery at your convenience.

7.3 – If delivery is not possible due to customer being unavailable at the designated time, a redelivery charge of £10 will be charged for each consequent attempt of delivery as set out in section 5.5. Laundrify will endeavour to find a suitable redelivery time. However, if a redelivery is urgent, it is the customers responsibility to organise a same day courier or collection from the Facility.

7.4 If you have failed to accept or arrange redelivery of an Item for more than 60 days after the redelivery date specified in the Order we may dispose of the Item or donate it to an accredited charity of Laundrify’s choice.

7.5 You may arrange to have Items collected from, or re-delivered to, a third party, on condition that you do so at your own risk and the third party is prepared to sign an acknowledgement on your behalf.

7.6 You may, by written instructions to us, request Us to leave an Item in an agreed location without providing Us with a signature of acknowledgement. If you do so, it is at Our discretion and entirely at your own risk and we shall not be liable to you for any damage or loss of Items re-delivered on this basis.

7.7 24 hour service is not available in all locations and may be affected by items in your basket.

8. Service standards

8.1 We will provide the Services with reasonable care and skill in accordance with good industry standards.

8.2 We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your Order, for example if an address is incomplete or inaccurate, or if you fail to accept redelivery of Items in accordance with an order.

8.3 We will not be liable for any item provided without a care label, but our experts will clean in a manner they deem most appropriate.

8.4 We may contact you by phone or email if we consider any Items submitted to us to be at an increased risk of damage, including, but not limited to, Items:

8.4.1 with special requirements or instructions for cleaning;

8.4.3 which are damaged or stained; and

8.4.4 bearing an extraneous or hazardous thing, e.g., pins, jewellery, coins, pens, etc. and at our discretion and with your consent may agree to provide the Services at your risk in respect of those Items.

8.5 Wash and Fold Orders

8.5.1 Checking Items
Please ensure to thoroughly check all the garments for hazardous items e.g. coins, pens, keys, etc. as we hold no responsibility for any items lost or damaged as a result of the cleaning process.

8.5.2 Washing and Drying Process
Please ensure to thoroughly check all the garments for hazardous items e.g. coins, pens, keys, etc. as we hold no responsibility for any items lost or damaged as a result of the cleaning process. The load is washed at a 30 degree cycle and tumble dried on a medium heat. As we process a high volume we will not be able to cater to personal requirements (e.g. temperature, washing powders, etc.). Please note that the items are not ironed unless a press Service is booked

8.5.3 Colour Separation
We will separate the clothes into lights and darks for you. Although we will take the utmost care in doing this we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.

8.5.4 Size of Bag
We will measure the laundry by weight. The minimum weight is 6kg and every kg over 6kg we will charge accordingly. We will update this after we have weighed it at the facility and you will receive a confirmation email. Any orders below 6kg will be charged at the Wash, Tumble Dry & Fold price.

8.5.6 Excluded Items
The Wash and Fold will not include any bedding and towelling products. If these are included then it will added as an individual product and your bill will be amended accordingly.

8.5.7 Tagging
Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept any liability for missing items.

8.6 Prepaid Bundles, including 50x Pre-paid Shirts, 100x Prepaid Shirts, 10x Prepaid Two-Piece Suits and 15x Prepaid Dresses

8.6.1 Prepaid bundles including but not limiting to 50x Pre-paid Shirts, 100x Prepaid Shirts, 10x Prepaid Two-Piece Suits and 15x Prepaid Dresses are prepaid bundles which offer a discounted, bulk rate. You do not need to order all items in a bundle at once.

8.6.2 Customers ordering aforementioned bundles will be provided with a reusable voucher code for the redemption of subsequent orders included within the purchased bundle.

8.6.3 All prepaid bundle vouchers are subject to the same terms and conditions of Section 19 unless stated below.

8.6.4 All pre-paid bundle vouchers have a minimum order of £20.

8.6.5 Prepaid bundles are non-refundable.

8.6.6 Prepaid bundles can only be used on the account used to purchase the voucher and cannot be exchanged or traded.

8.6.7 Prepaid bundle vouchers will expire 12 months after purchase.

8.6.8 Prepaid bundles may be affected by changes to Laundrify’s coverage and service terms.

8.6.9 The purchase of prepaid bundle includes an initial collection of items, which is deducted from the total balance of prepaid items.

8.6.10 Prepaid bundle vouchers will be sent to customers after the successful delivery of their initial order, at which point payment is collected.

8.6.11 Prepaid bundles are already heavily discounted. Customers cannot use further discounts or vouchers when purchasing a prepaid bundle.

8.6.12 You can only use one Prepaid bundle voucher per order.

8.7 Curtains

8.7.1 We employ a special cleaning programme for all curtains, however, there are some inherent risks such as:

8.7.1.1 Shrinkage of up to 4% may occur. This is roughly equivalent to 4″ on curtains 8’6″ long

8.7.1.2 Sunlight, age, general wear and tear and certain atmospheric conditions will have weakened the fabrics which would cause them to shred during the cleaning process.

8.7.1.3 Some glazed fabrics will become fully or partially de-lustered.

8.7.1.4.1 Sunlight

8.7.1.4.2 Yellowing of fabric through smoke damage

8.7.1.4.3 Colour loss caused by wear

8.7.1.4.4 Condensation ‘tide’ marks

8.7.1.4.5 Hidden staining

9. If there is a problem with the services

9.1 If there is any problem with the Services:

9.1.1 please contact our Customer Care by email at [email protected] as detailed on the App and tell Us as soon as reasonably possible;

9.1.2 if you have a complaint about the Services we will deal with it in accordance with our Complaints Policy, available at laundrify.co.uk/contactus.

9.1.3 You will not have to pay for Us to deal with your complaint.

9.2 Complaints should be notified to Us within 24 hours of redelivery of any Item if you believe that We are in breach of our obligations under these Terms.

9.3 As a consumer, you have statutory rights if our Services are not carried out with reasonable skill and care, or if the materials used are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

10. Price and payment

10.1 The price of the Services will be set out in Our price list as set out in the App or at laundrify.co.uk/prices and will be the price in force at the time you place your Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted in accordance with section 3.2 or 4.3

10.2 Our prices include VAT. However, if the rate of VAT changes between the date we accept your Order and the date of payment, We will have to adjust the rate of VAT that you pay.

10.3 Upon placing an Order we capture the payment but do not directly charge your card although some banks will show it as a recent transaction. We process payments when we have received your Order at the facility and after cleaning. If your final total is greater than your captured total (i.e. we need to update your Order accordingly) it may show on your recent transactions but the captured amount will be released when we have taken the full payment. We will take payment from the debit or credit card, details of which were supplied with your Order. If for any reason we are unable to take payment you will become liable to Us for the sum due plus interest at the rate 3% a year above the base lending rate of Barclays Bank PLC from the time to time. Interest will accrue on a daily basis from due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.

10. Price and payment

10.1 The price of the Services will be set out in Our price list as set out in the App or at laundrify.co.uk/prices and will be the price in force at the time you place your Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted in accordance with section 3.2 or 4.3

10.2 Our prices include VAT. However, if the rate of VAT changes between the date we accept your Order and the date of payment, We will have to adjust the rate of VAT that you pay.

10.3 Upon placing an Order we capture the payment but do not directly charge your card although some banks will show it as a recent transaction. We process payments when we have received your Order at the facility and after cleaning. If your final total is greater than your captured total (i.e. we need to update your Order accordingly) it may show on your recent transactions but the captured amount will be released when we have taken the full payment. We will take payment from the debit or credit card, details of which were supplied with your Order. If for any reason we are unable to take payment you will become liable to Us for the sum due plus interest at the rate 3% a year above the base lending rate of Barclays Bank PLC from the time to time. Interest will accrue on a daily basis from due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.

11. Laundrify Rewards

11.1 One processed and paid order will be rewarded with one stamp. Cancelled orders will not be rewarded with any stamps. Stamps do not bear any monetary value.

11.2 When a customer collects enough stamps to earn a Laundrify reward, we will send a notification email to confirm. Offers will be automatically sent by email when an order is complete and items have been delivered. Laundrify Rewards offers cannot be returned, exchanged or refunded. Laundrify Rewards offers are subject to change without prior notice.

12. Our liability to you

12.1 In the unlikely event of loss or damage to an item, Laundrify will pay compensation in line with the Fair Compensation Guidelines as provided by the Textile Services Association. The Textile Services Association guidelines indicate that fair and reasonable compensation be paid on the basis of allowing for wear and tear and the age of the item. It is considered reasonable for Laundrify to ask for receipts, bank or credit card statements confirming the purchase price prior to agreeing any compensation. Failure to produce a valid proof of purchase may limit the compensation amount offered.

12.2 Subject to the following subparagraphs, you will be compensated (in accordance with 12.1) for loss or damage which is due to Our Negligence.

12.2.1 We will not be responsible for any single item valued at more than £500 unless we have received (and acknowledged) notification via email to [email protected]

12.2.2 We will not be responsible to you for any loss or damage that is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by you and US at the time we entered into a contract for the Services.

12.3 We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or resale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.4 We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:

12.4.1 failure to notify us of any special requirements or instructions for cleaning the Item;

12.4.2 the fact that the Item has no label indicating cleaning instructions;

12.4.3 any existing damage to the Item at the time of collection;

12.4.4 any extraneous objects left in or on the Item, including but not limited to: coins, buttons, jewellery, cufflinks, collar stiffeners, pens or tie clips

12.4.5 and extraneous packaging provided with the Item, including but not limited to: clothes hangers, suit bags or personal laundry bags

12.4.6 our acceptance of Items which we agree to provide the Services for under section 8.3;

12.4.7 our agreement … section 7.3;

12.4.8 our disposal of Items under section 7.4;

12.5 We do not exclude or limit in any way Our liability for:

12.5.1 death or personal injury caused by negligence;

12.5.2 fraud or fraudulent misrepresentation;

12.5.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);

12.5.4 breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and

12.5.5 defective products under the Consumer Protection Act 1987.

12.6 We will not be liable for any consequential loss.

12.7 We will not be liable for any damage to buttons, zips, and other similar parts (fastenings/embellishments/etc.).

12.8 Laundrify uses a disposable paper ticketing system. By placing an order with Laundrify, you agree that you item(s) may be tagged in this manner. Laundrify will always look to position these as inconspicuous as possible. We strongly advise customers to not remove these stickers and Laundrify cannot accept liability for any damage caused by removal by the customer or a third party.

12.9 In the event we issue compensation for damage caused to an item(s) in our care, be it monetary or a replacement, Laundrify reserves the right to retain permanent ownership of damaged item(s).

13. Events Outside Our Control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

13.2 An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.

13.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

13.3.1 We will contact you as soon as reasonably possible to notify you; and

13.3.2 Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control; or

13.3.3 You may cancel your Order under section 5.3 or We may cancel it under section 6.1.1.

13.3.4 If your Order is cancelled We will return your Item(s) to you at no cost to you.

14. Information about us and how to contact us

14.1 We are a company registered in England and Wales. Our company registration number is 11198932 and Our registered office is at 1a St Thomas Parade, Thomas St, Oldham OL4 5BT.

14.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by emailing Us at [email protected]

14.3 If you wish to contact Us in writing, or if any paragraph in these Terms requires you to give Us notice in writing, you can send this to Us by email at [email protected] We will confirm receipt of this by email. If We have to contact you or give you notice in writing, We will do so by notification via the App or by e-mail to the address you provide to Us in the Order.

15. How we may use your personal information

15.1 We will use the personal information you provide to Us to:

15.1.1 provide the Services;

15.1.2 process your payment for such Services; and

15.1.3 inform you about similar products or services that We provide, unless you indicate that you do not wish to receive such communications by clicking the ‘Unsubscribe’ link at the bottom of any Laundrify promotional email communication.

15.2 We will not give your personal data to any third party other than any Service Providers

16. Laundrify Quality Guarantee

16.1 We check each and every garment before it is returned. However, if you are not completely satisfied then simply contact us within 24 hours of delivery and we guarantee to re-clean your items free of charge. Any re-clean requests submitted after 24 hours will be considered on a discretionary basis.

16.2 To request re-cleaning for your items please email our Customer Care team on [email protected], explain the problem and attach any relevant photos. A Customer Service agent will contact you to arrange a suitable time for recollection.

17. Re-cleaning policy

17.1 The re-cleaning only applies to individual items which have been cleaned by Laundrify and the original dry cleaning ticket must be attached.

17.2 Please note it is not always possible to remove stains. If we cannot remove a stain customers will be informed according to the ticket which is attached to their items. In this instance, we are not able to offer a complimentary re-clean.

19. Vouchers and Promotions

19.1 Vouchers are subject to expiry dates and value for particular promotions.

19.2 These terms apply to all Laundrify vouchers and are subject to Laundrify’s full service terms and conditions and website terms and conditions.

19.2 Vouchers cannot be used in conjunction with any other Laundrify voucher or any other offer.

19.3 Only one voucher or code may be used per transaction.

19.4 Vouchers are strictly non-transferable, and have no cash value. Placing a voucher for sale is strictly prohibited and renders the voucher void.

19.5 Laundrify reserves the right to reject a voucher with reasonable cause.

19.6 Laundrify reserves the right to withdraw this offer at any time and without warning.

19.7 To redeem a voucher you must present the code found on the voucher at checkout.

19.8 The minimum order value for orders using a Voucher code is £20 or otherwise specified, including the voucher.

19.9 Once activated, vouchers must be used within a 24 hours.

19.10 Vouchers are issued on and limited to a one per household basis.

19.11 Vouchers cannot be applied to shop items or shoe services.

19.12 Vouchers cannot be applied when purchasing any bundles unless stated, as these bundles are already heavily discounted.

20. Referral

20.1 If an existing customer refers a friend (a new customer) using the referral code created in the app, or via our direct mail vouchers, we will give the referrer a 25% off voucher. The referred friend (customer) will receive a 25% off voucher too.

20.2 Referral vouchers have an expiry period of 365 days from the day that they are issued.

20.3 To benefit from the referral offer, the existing customer must use the referral code created in the app or the code printed on the direct mail gift card.

20.4 The existing customer will only receive their referral voucher once the referred friend has completed a transaction and the order payment has been processed successfully.

20.6 Referral vouchers will not be issued for installations. Laundrify will only accept referrals for new customers orders.

20.7 The minimum order value for orders using a referral voucher code or a referral reward voucher code is £20, including the voucher.

20.8 Referral vouchers cannot be used in conjunction with any other customer offer or promotion.

20.9 Referral vouchers are issued on and limited to a one per household basis.

20.10 Referral vouchers cannot be applied to shop items and shoe services.

21. Other important terms

21.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.

21.2 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.

21.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

21.4 These Terms are governed by English law and will be subject to the exclusive jurisdiction of the English courts, unless you are a resident of Northern Ireland or Scotland, in which case you may also bring proceedings in Northern Ireland or Scotland as appropriate.

23. Collection Charge

23.1 To balance high demand and ensure we can deliver the best possible service, we have introduced a small collection charge for particular time-slots. Collection charges only apply to our busiest times and all slots are free to start with.s

23.2 The collection charge can vary, depending on the popularity in your area and when you place an order. The charge will be displayed next to every time slot if applicable. The charge will be added to the order total when you place an order. Delivery will remain free.

23.3 If a collection is re-scheduled, customers will only be charged with the new slot collection charge and any discrepancy will be refunded automatically.

23.4 If a collection is cancelled, customers will not be charged for the collection fee.

23.5 The collection charge is added to the minimum spend.

23.6 Any marketing voucher will still apply to the total order value, including the collection charge.

23.7 If a collection is late, a refund of the collection fee will be provided. We try our very best to let our customers know in advance of any potential delay however, unfortunately, delays can sometimes happen and when they do our agents or Customer Care Team will notify you in advance.